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Last Updated: 7 May 2020
When is information collected?
User Provided Information – The Software obtains the information you provide when you download our Mobile Application and submit forms (enquiries/testimonials) and create an account within the Software (if relevant). Creating an account is optional; however, please keep in mind that you may not be able to use some of the features offered by the Software if you do not have an account.
What ‘User Provided’ information is collected?
(a) Your name, phone number and email address when you make an enquiry; and
(b) Your name, email address and phone number information when you submit a testimonial; and
(c) Your name, email address, date of birth, gender, state, country, password, content preferences and optional phone number and profile picture when you create an account.
(d) (if relevant) your name, email address, address, state, cause and donation amount ($) when you submit a payment.
Any financial information such as credit card or bank details are collected at the time of making a one-off or recurring payment, for the purposes of processing those payments. Please refer to our Payment Terms and Conditions for more details.
What ‘Automatically Collected’ information is collected?
Our Software may collect certain information automatically, such as your operating system (browser and platform), your IP address and information about the way you use the Software. (See: “Automatic Data Collection”). If you would like to disable ‘cookies’, you can do so within your browser settings.
Is location information collected?
We may store and use your location in order to deliver tailored content to you. Location Services will only be stored and used if you have accepted and enabled them once prompted in our website and/or app (which ever is relevant), otherwise your location information is not collected. If enabled, you location is used to deliver relevant content to you. Please refer to your device or browser settings to disable location services if you no longer wish to share your location with us.
Do third parties see and/or have access to information?
We may share your information with third parties only in the ways that are described in this privacy statement.
We may disclose ‘User Provided’ and ‘Automatically Collected’ Information:
(a) (a) to our employees, contractors, suppliers, agents or service providers in order to deliver our services to you;
(b) As required by law, such as to comply with a subpoena, or similar legal process;
(c) (b) When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
(d) (c) With our trusted services providers who work on our behalf, and have agreed to adhere to the rules set forth in this privacy statement including but not limited to Verto Group, whom we license Software from, that manage all our web and mobile applications.
(e) (d) To third party analytics companies as described below under the Section entitled ‘Automatic Data Collection.’
Automatic Data Collection
We may work with analytics companies to help us understand how the Software is being used, such as the frequency and duration of usage and what content is accessed the most.
How can I update my details?
If you have an Account, yYou may update your Account including name, phone number, date of birth, gender, state, password, content preferences and profile picture under ‘My Profile’. If you are unsure how to do this, please contact us. However, if you do not have an account, you can contact us and we can update these for you.
How do I delete my account?
If you have an Account, you may delete your account by selecting ‘Delete Account’ under ‘My Profile’ to have all your details removed from our system. This will remove your account including all personal details and content preferences. If you are still unsure how to do this, or if you do not have an Account please contact us and request to be removed from the system.
Data Retention Policy, Managing Your Information
All information collected is stored on our secure servers located in Australia. We will retain User Provided data for as long as you use our Software and for a reasonable time thereafter. If you would like us to delete User Provided Data that you have provided, please contact us directly.
Please note that some or all of the User Provided Data may be required in order for the Software to function properly, and we may be required to retain certain information by law.
We do not use the Software to knowingly solicit data from, or market to, children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us directly.
Our technology partner is concerned about safeguarding the confidentiality of your information. They provide physical, electronic, and procedural safeguards within their Software to protect information that is processed and stored. For example, they limit access to this information to authorised employees and contractors who need to know that information in order to operate, develop or improve their Software. Please be aware that although they endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
By using the Software and providing information to us, you consent to such transfer to, and processing in, Australia.
If you have any questions regarding Privacy while using the Software, or have questions about these practices, please contact us directly at: